Warranty Process

In the following situations where the damage is the result of abnormal usage, the warranty is void and the product cannot be repaired or replaced.

• Original manufacturer’s label is damaged, detached, or has been replaced.
• Printed circuit board has been removed
• Broken or worn SATA Connector
• Missing screws
• External damage
• Markings on any part of the exterior
• Surface grime that cannot be cleaned off
• Broken or indented pin
• Damaged hard disk vents

Approximately 4 ~ 5 working days from receipt of product. Cases involving disputes over user damage that need to be sent to the original manufacturer for assessment will take 30 ~ 45 working days (depending on the brand).

• If, within 7 days of purchase, the product is DOA and is sent to AFASTOR/distributor for a direct replacement upon providing proof of purchase.
• If more than 7 days after purchase, the product is RMA and is sent to AFASTOR for replacement with a good product.
• For more information, please refer to the product warranty information on the official website or contact customer service.